Escrow Policy

1. Overview of Escrow

Vurex is a social commerce escrow product provided by Vaultr Technologies Ltd. Our escrow service is designed to eliminate trust deficits between buyers and sellers in peer-to-peer and social media marketplaces by securely holding funds until transaction terms are successfully met.

2. The Escrow Lifecycle

Payment Deposit: When a buyer initiates a transaction, they pay the agreed amount into the secure Vurex escrow account. The merchant is then notified that funds are successfully secured.

Fulfillment & Delivery: Once payment is confirmed in escrow, the merchant is authorized to ship the physical item or deliver the digital service to the buyer.

Inspection Window: Buyers are granted a strict time-bound window from the confirmation of delivery to inspect the item or verify the service.

Fund Release: If no disputes are raised within the inspection window, the escrow automatically releases the funds to the merchant's verified bank account, minus applicable platform service fees.

3. Dispute Management

If a buyer encounters issues, such as receiving a damaged item, the wrong product, or non-delivery, they must raise a dispute within the active inspection window.

Both parties are required to submit supporting evidence, including tracking receipts, unboxing videos, or chat logs, for platform review.

Vaultr Technologies Ltd acts as the neutral arbiter to review submitted evidence and determine the final resolution, which may include a full refund, partial refund, or release of funds to the merchant.